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FAQ's

  • What have you changed about Cadbury Dairy Milk?

    We've pumped up the pieces with more chocolate to make them bigger and rounder. This means that specially marked '10% more joy' blocks are increasing in size. We've also included whole nuts in all nut blocks.

  • Has the price gone up?

    In participating major retailers the '10% extra joy' packs will be priced in the same range as the normal retail price of our old 190g/200g blocks (excluding clearances).

  • Whole Nuts

    We’re over the moon that all of our Cadbury Dairy Milk nut range has more nutty crunch, thanks to the whole nuts being added across the range - Fruit & Nut, Roast Almond and the new Hazelnut.

  • Has the recipe changed?

    We love our Cadbury Dairy Milk milk chocolate recipe as much as our fans do, so that hasn’t changed.

  • Why has your allergen statement changed?

    We recently updated our allergen statement on products to ensure that it’s totally clear that our products may contain traces of wheat, egg, peanuts and tree nuts. This is because these ingredients are held at our factory for use in other products, and while there’s a small chance of traces of these ingredients in Cadbury Dairy Milk chocolate, we didn’t want to risk the health of our customers.

  • Is Cadbury Dairy Milk Fairtrade chocolate?

    Yes it is. The Fairtrade cocoa that Cadbury buys comes from Ghana and makes a huge difference to 45,000 farmers. Last year we sold over 6 million chocolate products in New Zealand, which is more than 80% of New Zealand’s Fairtrade chocolate sales.


    After all, when you know good farmers are being looked after and fairly paid, the chocolate just tastes more delicious.

  • Does Cadbury Dairy Milk contain palm oil?

    We’re proud to report that there is no palm oil in our Cadbury Dairy Milk milk chocolate that we make and sell in New Zealand. We do use a very small amount of palm oil in some of our fillings where there is no substitute, but we do buy this palm oil from key suppliers who participate in the Roundtable for Sustainable Palm Oil (RSPO) which develops and enforces standards for sustainable palm oil production. In fact, WWF recently rated Cadbury globally as one of the leaders in a recent scorecard of palm oil buyers. You can read the report here. We have also purchased RSPO Green Palm credits covering 50% of our use and plan to cover 100% of our global requirements by 2015.

  • Why aren’t you making blocks of Cadbury® Dairy Milk® Milk Chocolate in New Zealand anymore?

    So that we can make the most delicious products possible, we have made key manufacturing sites specialist producers of certain products. This allows those sites to concentrate on excellence and it also gives them time to create new and exciting treats which are then sold across New Zealand and Australia. Here at our Dunedin factory, we specialise in making boxed chocolates such as Roses, Continental and Milk Tray. We also manufacture Kiwi favourites such as Buzz Bar, Chocolate Fish, Pinky bars, Jaffas and Pebbles. Cadbury has invested more than $70 million in New Zealand due to it being a key manufacturing site in the global network.

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